How to link a Customer/Account or Contract against an Issue?

David Woodison

I require to link a customer/account to some JIRA tickets. This is so we can track billable pieces of work and work being done for specific customers.

I could of course use labels for this. Is there a more structured way to link customers/accounts to issues in Jira? Looks like there's a locked 'account' field.

 

Willing to explore salesforce integrations if necessary - this is the true source of the data

Nic Brough -Adaptavist-

The account field usually comes from Tempo, and it's for doing exactly what you want here (and more).  You can put it on the issue screens to enable users to fill it in, and then you'll be able to report on it.