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automatic assignment by word

Hi there
If the subject of a ticket to Jira service management is xxx
can automatically assign to contact ?

how to ? step by step

My second question is, can I have a ticket sent from amazon@ebay.com automatically assigned to a person?

thanks for help

Accepted answers

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Hi @Aykan Inal -

Question 1

Yes, you can do this with automation. I'm personally not a fan of the default fuzzy search functionality so I would go with an Advanced Compare Condition. Here's a quick example:

Question 2

Similar to Question 1, you would want to use an If condition against the Reporter. Here's the smart value:

{{issue.Reporter.emailAddress}}

Hi mark
where is this panel ?

Automation is available under project settings:

INSTANCE.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/automate

thanks

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