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About the impact of deleting the Old Org/admin access

nithya anand

Hi,

We have disabled the user who is having Org/Admin access. Currently, he is an inactivated user. Now, We have a new user who is also having Org/Admin access. Recently, We received below mail from the Atlassian by mentioning the old user who had Org/Admin access.

""You can reactivate this account on Site Administration Panel. If you would like to permanently remove the user, delete the user from Opsgenie within 14 days."""

My Question is if we delete the old user who has Org/Admin Access. Will it affect the project in any way and the tickets been tracked in it.

Also, If no such impact Please provide the steps to remove the account.

Thanks,

Nithya Anand

Accepted answers

Sachin Dhamale_o1c5zi

@nithya anand

Welcome to the Atlassian Community

If an organization admin deletes a user’s account, It will delete the user’s personal data from Atlassian account services, and no one will be able to reactivate their account.

The user’s projects, issues, and comments won't get deleted

When you delete a user account, the user will appear as “Former user” in Jira Cloud. Below is an example where the issue’s Reporter is the deleted user.

Accept the answer if it helps

All comments

Jack Brickey

My question is why do you need to delete the account vs. leaving inactive? One possible impact is if you have any old automation rules running under that user, or maybe their are shared dashboards, filters owned by the user. Generally, most issues will show up when the user is inactive. However, consider all of the issues where the user is the Assignee, Reporter, Watcher, etc. If you need to delete the user for some reason I would do some research before doing so.

note: You have posted under Jira but you mention Opsgenie so unclear if you are talking solely about OG or both OG and Jira.

if this is only OG and the user has no existence to JSM, JSW, etc. then you might review this article - add-invite-update-and-delete-users . It illustrates that you will receive a warning if the user is assigned to rotations, escalations, etc. with that said I have not deleted users in OG since I first tested it and those users were not tied to anything.

Sachin Dhamale_o1c5zi

@nithya anand

Welcome to the Atlassian Community

If an organization admin deletes a user’s account, It will delete the user’s personal data from Atlassian account services, and no one will be able to reactivate their account.

The user’s projects, issues, and comments won't get deleted

When you delete a user account, the user will appear as “Former user” in Jira Cloud. Below is an example where the issue’s Reporter is the deleted user.

Accept the answer if it helps

nithya anand

Thanks for the Reply.

One thing I want to get clarity.

Is it compulsory to delete the Inactivated or Disabled User ? or else we can leave as it is.

because the inactivated or Disabled User has Org/Site-Admin Acess before and now the status of that person is Disabled.

Could you please confirm on this.

Thanks

nithya anand

Hi,

Actually we had never changed anything on JIRA as we recieved the mail recently mentioned about Opsgenie.

We are unaware of what it is. So, asked that do we have any impact.

Thanks

Sachin Dhamale_o1c5zi

@nithya anand Its not compulsory to delete the inactive user. You can leave as its.

nithya anand

Thank you so much for the reply

Jack Brickey

So if nothing changed it seems to be an odd email. Without further context I'm unsure how to guide you further. I recommend that you reach out to Atlassian support directly and get their take on this email you received.

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