How to identify Jira-Service-Management Tickets with jql?

Nikel Weis

Hi there,

we are using Jira Software for our agile teams and start to user Jira Service Management for our service and support team.

 

We interface to a different application and identify Jira Software tickets we want to synchronize using jql. As we use JSM now service-tickets are synched as well. Is there a way to identify jira-service-management tickets using jql?

 

Current jql (transferring also JSM-tickets): 

issuetype != UHD and issuetype != Reisezeit and Smartsheet-Sync = "Ja" and issuetype != Sub-task AND NOT (status in (Closed, Done, Resolved) AND resolved < -24d) AND project NOT IN (IuE-Süd, IuE-Nord, IuT, "Zeiterfassung Extern") order by id, id

 

I hope someone has a hint.

Kind regards

Nikel

Max Foerster - K15t

Hi @Nikel Weis,

have you considered using one of the available fields in your JQL query that are exclusive to Jira Service Management? (Find the reference list for JQL here: Advanced search reference - JQL fields)

Customer request type would be an option for issues or simply filter for projects that are of type "service_desk".

Best, Max