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Jira Automation trigger when value changes for Score?

Todd Iorio

I have a simple automation to set Priority when the value for Score is between certain thresholds. The trigger is set "When: Value Changes for Score" however the automation never gets triggered when I update the Score values via backlog prioritization.

If I set the trigger to 'manual' and then run the automation on an issue manually it performs perfectly, reading the Score value and then setting the priority on the ticket.

I'm unsure how to get the automation to trigger whenever the Score value is updated automatically however. Thanks for any suggestions.

Accepted answers

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Fabian Lim

Hi @Todd Iorio

Please share the details of your rule so that we can help. The condition with the thresholds will help the most.

Regards

Jack Brickey

Is it not triggering or not passing a condition? If not triggering then check carefully the trigger.

Todd Iorio

The automation is not triggering. If I set the trigger to manual, and run the automation on an issue manually it executes. However it will not trigger automatically. Here is the setup:

Screenshot 2022-03-10 084023.png

Todd Iorio

sorry I meant to reply here but posted the reply as an answer above instead...

The automation is not triggering. If I set the trigger to manual, and run the automation on an issue manually it executes. However it will not trigger automatically. Here is the setup:

Screenshot 2022-03-10 084023.png

Bill Sheboy

Hi @Todd Iorio

Do you have one automation rule setting the Score and another setting the Priority...and the second one is not triggering?

If so, your two options to solve this are:

Look at the rule details section for the Priority setting rule, and enable the option "Allow Rule Trigger"
Combine the rules to perform the updates in one rule

Kind regards,
Bill

Todd Iorio

Thanks Bill, I do not have a rule that is modifying score, we are utilizing Backlog Prioritization to set the Score value, or setting it when a ticket is created in the ticket detail.

Bill Sheboy

Thanks for that information, Todd.

So you are manually setting the Score value and that change is not being detected, correct? Or do you mean there is also some addon named Backlog Prioritization which is helping to set the Score field?

Todd Iorio

well both actually...

we are utilizing the backlog prioritization in Jira here

Screenshot 2022-03-10 102759.png

BUT we also set score in the ticket detail here:

Screenshot 2022-03-10 103050.png Screenshot 2022-03-10 103027.png

Neither triggers the automation...

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