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I can't separate Jira and Confluence access

Danno

I used to be able to allow a user access to only my Jira instance without allowing access to Confluence. Now the system won't let me separate them. If I turn off Confluence, it turns off Jira. How do I fix this?

It looks like this issue is tied to using the Default group Jira-software-users. If I remove people from that group they can't @mention anyone in the comments. How do I keep people who belong to this group from accessing Confluence? Especially when there is a Default access group for Confluence which they do not belong to?

Accepted answers

Rob Horan

You can do this by adding/removing people to the specific product access groups.

https://support.atlassian.com/user-management/docs/update-product-access-settings/

All comments

Rob Horan

You can do this by adding/removing people to the specific product access groups.

https://support.atlassian.com/user-management/docs/update-product-access-settings/

Danno

OK, well this is something new that I was unaware of. Here is what I see when I follow the directions from the link you sent. Screenshot 2022-03-09 130143.gif

Rob Horan

Atlassian documentation leaving you confused? I'm so shocked.

Go to Overview - you are currently on Directory.

Then use the ... menu and select product access

Capture 2022-03-09 at 17.29.25.png

Danno

Thanks for your help, Rob. I knew about the product access page and that was where I figured out my problem. We needed to change permissions to allow some outside contractors access to certain Jira projects and some Confluence spaces. I inherited a lot of bad setups in our system and have let some bad habits continue (any logged-in user) until now. I discovered we had given the default Jira-software-users group access to Confluence instead of just the Default confluence-users group. Remove the Jira group and presto, it works as expected.

The weird thing was I did not know you need the jira-software-users applied to everyone so that they can "@mention" someone in the issue.

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