Automations fails because of not enough permissions of the actor

Question

Hi,

I am using: Jira Service Management for my external Support Portal.

I wanted to use an automation that re-opens an issue if a customer replies to it after it was set to "Done". Biut currently that automations fails. The error I can view in the audit log is something like: "Make sure that the user has enough permissions to view issues and to make status transitions."

The actor is: "Automation for Jira", but I have no idea where to see what kind of permissions that user have and how to change that...

I hope someone can help here.

Best regards

Leon

Leon Kupper · Answer

Hi @Sachin Dhamale ,

I don't have this option, see my screenshot

Sachin Dhamale_o1c5zi · Answer

If you are the Jira admin

Go to the Project Setting section > look for the permission section >  Open the permission associated with the project

Leon Kupper · Answer

Where do I see what permission scheme is used for that project?