Label Manager by Bitwelt

Eduardo Oropesa

Every time I attempt to update a label name, I get the following message: 

There was server error, please refresh and try again. Error: {"errorMessages":[],"errors":{"labels":"Field 'labels' cannot be set. It is not on the appropriate screen, or unknown."}}

The field 'Label' is included in my Create, Edit, and View screen schemes.

I also have Admin priviledges.

Oliver Siebenmarck {Polymetis Apps}

Hi @Eduardo Oropesa ,

I am by no means an expert in that particular app, but the error message seems to come straight from Jira and indeed suggests a permission issue.

The easiest way to check your permissions would be to go to Settings -> System -> Permission Helper and check whether you have the Edit Issues permission for the particular issue in question.

Of course, if you believe this might be an issue with the app itself, you can either try setting the label manually and see if that works or try a different label management app and see if that helps. If you opt for the latter, I would make the (biased) suggestion of trying Project Labels, which (among other things) offers similar functionality and lists the affected issues if you run into any errors.

Hope that helps,
 Oliver

Full disclosure: I work for Polymetis App, the Vendor who created Project Labels.