Create issues and comments from email doesn't work

Pauline AWAD

Hello,

I want to create an issue when I receive an email on a defined mail adress.

The test is OK but when I send an email to  this email adress, no issue is created.

What can I do to make it work?

 

Defined params:

Incomming email:

   - Mail handler: delay in minutes = 1

                            type of mail handler= create an issue from every email

                           grouped= accepting emails for processing

                             default reporter: me

                            user notification: yes

                           responsable in cc: yes

 

Test summary: 2 issues created

 

Thanks for your help

 

Tinker Fadoua

@Pauline AWAD 

Please follow the steps on this thread where someone asked the same question than yours:

https://community.atlassian.com/t5/Jira-Software-questions/Creating-jira-tickets-via-email/qaq-p/1769735

Let me know if you have any questions.

Best,

Fadoua