Identify issues whereby only 1 ServiceDesk Agent commented...

Question

Hello,

Backstory...

We have a Service Account (JIRA-BOT) which automatically runs some automated checks on specific Jira ServiceDesk issues.

Sometimes the service account is not able to resolve the issue and therefore a ServiceDesk agent intervenes and then re-assigns issue to the Service Account to finish checks and resolve issue.

What I'm trying to report on...

I'd like to identify the amount of issues whereby the Service Account (JIRA-BOT) resolves the issue without any support from a ServiceDesk agent.

Can someone advise on the query I need to run?

Thanks.

Shane Marsh_rf3zm1 · Answer

I'll have a play around with some of the ideas mentioned and will post an update 👍🏻

Fabian Lim · Answer

Hi @Shane Marsh

Welcome to the community. I found this post that may help you: https://community.atlassian.com/t5/Jira-questions/JQL-all-issues-transitioned-by-automation-rule/qaq-p/1576165

Regards