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Unknown reporter in Service Project

Kevin Umana

I have several customers with multiple users each. for most of my customer I have an automation to assign the ticket based on the customer organization. this automation imply that I have to define the organization users previously.

Sometimes I get tickets from unknown users for which I can see only the name but not their email, so I don't know from which customer is this ticket raised and I can assign it to anyone.

How can I find this person email inside the service management portal?

thanks

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Édpo César_jh82dy

Hi, @Kevin Umana

Just a question. Could you register the customer within the organization before they open a ticket or is your project open to the public?

Kevin Umana

I have all users registered. But it is open, sometimes they just share the link internally and eventually someone I have no records opens a tickets. Here is where I have no way to find out which organization it belongs to.

Édpo César_jh82dy

When you said "They just share the link", are you talking about forms? If not, what kind of link is it?

Kevin Umana

it is a service desk ticketing system. Basically our customer can raise a tickets from a web.

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