View a text filed as a table within a custom email

Question

Dear all,

I have a question on the custom email sent from Listeners in Jira.

We have X field of the multiline text type and it's default vale is set through the Behaviour that cretaes a template that contains table. You can check its visual representation (the way it shows on the view screen) in the TableVisual and its row version (how its default value is set) in the TableRaw screens attached.

Then any time the tabel is updated the idea is to send a custom email using Listener Send custom email when Issue is updated based on the following condition:

def change = changeItems.find {it.field == "X field"}
if (change) {
def oldValue = change.oldstring
def newValue = change.newstring
}

Emailtemplate is as follows:

Dear all,

The table has been updated.
<%
def change = event?.getChangeLog()?.getRelated("ChildChangeItem").find {it.field == "Additional Information"}
if (change) {
out << 'Old: ' + "

" + change.oldstring + "

"
out << 'New: ' + "

" + change.newstring
}
%>
Thank you!

As you can see I want to send the X field (table) the way it looked before and after the update.

The problem is that in the email the table looks as its row version. See the screen shot below:

Is there any way to make it look as the table from the visual screen within the email?

Thank you,

Iryna

Iryna Pazharytskaya · Answer

Hi @Mark Segall

I figured out how to use it in the srcipt runner Listener. But I still need to be able to use it within the Send email post function. So if you have some tips I would appreciate it.

Thank you,

Iryna

Mark Segall · Answer

Hi @Iryna Pazharytskaya - I was referring to automation for Jira which is a built-in functionality of Jira, independent of script runner.  If you prefer to handle this in script runner, I'll need to defer to someone else in the community to assist on this.

Iryna Pazharytskaya · Answer

Hi @Mark Segall ,

Do you mean Listener? Also as I have been investigating further on my issue, what actually have is a Wiki renderer field that contains a table (using ||||). It looks nice and all, but I am still struggling to implement it in the email, it looks like a raw html version even if I use

format.  I also tried using it within Listener and it doesn't work.

Iryna