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New user does not receive invitation mails

Sevgin Mustafov

Hello,

Hope all good and you're doing well!

I have registered for Jira and Confluence Cloud. Then I invited 4 people in my team. Unfortunately, one of the email addresses I invited didn't exist at that time. I created that particular mail address later on but it still does not receive invitation mails.

I have checked them mail through the cPanel of my hosting company and it seems to be working. There are no mails in Junk/Spam folder.

I read about similar situations but what should I do for unblocking that mail?

Thanks!

Accepted answers

Andy Heinzer

Hi @Sevgin Mustafov

I found one user address that was suppressed by our mail system on the same email domain as your account.

I have removed that entry from our system, so you should now be able to re-send that invite to that address and it should get delivered provided that account is now valid.

If there is a user with a different email address that is getting rejected, please let me know and we can take a closer look.

Thanks

Andy

All comments

Pramodh M

Hi @Sevgin Mustafov

You need to Sign up for the Atlassian account before Atlassian can send the mails for the account.

Navigate to id.atlassian.com and Sign up with the email you just created

Then, navigate to start.atlassian.com to see Jira and Confluence Sites you have invited the user for.

Thanks,
Pramodh

Sevgin Mustafov

Thank you @Pramodh M for your quick reply<

I have signed up for an account, I have one and it's perfectly fine. My account is Org Admin. When I go to administration -> Directory -> Users I see four people I have invited. Three of them are Active but one of them, the latest one is in state Invited. No matter how many times I click on Resend Invite the user does not receive the invitation.

Pramodh M

Hi @Sevgin Mustafov

It does not update immediately and takes around 4 hours to update as per details in info

User can still log in and will have the access to the site you have invited.

Ask the user to navigate to start.atlassian.com

Thanks,
Pramodh

Sevgin Mustafov

It's been 20 hours since I invited the user.

What if its mail is blocked (bouncing)? Will it be unblocked automatically?

Andy Heinzer

Hi @Sevgin Mustafov

I found one user address that was suppressed by our mail system on the same email domain as your account.

I have removed that entry from our system, so you should now be able to re-send that invite to that address and it should get delivered provided that account is now valid.

If there is a user with a different email address that is getting rejected, please let me know and we can take a closer look.

Thanks

Andy

Sevgin Mustafov

Thank you very much @Andy Heinzer , that was exactly what I needed!

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