Service Desk agents are automatically set as watches on any ticket they handle, is it possible to turn this feature off?
Hi @Rhianna Jackson ,
Welcome to Atlassian Community! Yes, individual users can disable this by going to https://<instance_name>.atlassian.net/secure/ViewPersonalSettings.jspa and select "Disabled" for this:
Or this can be disabled instance-wide from Global Settings, https://<instance_name>.atlassian.net/secure/admin/ViewUserDefaultSettings.jspa and set "Autowatch own issues" to "No".
Hope that helps.
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