Tickets with certain status not shown in board and in backlog

Question

Hi all
I created new workflow for 2 different boards.
I also created new status called ''Ready for grooming'' and mapped in board settings but tickets with ''Ready for grooming'' status do not appear on the board or in the backlog.

Ollie Guan · Accepted Answer

Hi @GZ ,

Are there any filters in your board settings so that the status issue is removed?

Matthias Gaiser _K15t_ · Accepted Answer

Hi @GZ

I have two ideas for possible reasons:

* Filter query for your board
In the filter query, it's possible to define a JQL which filters all the issues for your board. Make sure that your JQL also includes the desired issues.
* Hiding completed issues
You've mapped your new status in the "done" column - does that mean it's a status which sets a resolution Jira? If yes, you may want to check out the "Hiding completed issues" setting that this doesn't filter out your issues.

Besides that, I'm not having more ideas right now.

Good luck in finding the cause for it!

Cheers,
Matthias.