Project Templates not setting 'Resolved'

Question

I've created a project using a project template (Operations | Process Control) I've edited the workflow to remove many of the "any status can transition to here" transitions, leaving only 'Cancelled' The other green one is 'Done'. I expected the green states to mark tickets as resolved. In JEMH, I have a comment-matching rule that says: Issue Status: Any StatusIssues with the selected status are candidates for foreign key association. Leave this field blank to allow non-resolved issues only. Alternatively, check 'Any Status' to allow issue association on issues with any status.... so I left it blank.but it turns out that these green statuses are not counting as 'non-resolved'.Is this as-intended?Do I have to rebuild my project with an explicit workflow of my own now?

Sam Lander_96utza · Answer

Hi Patty

The transitions are made in the ticket or on the board. I am not sure what the clerical people will favour. This project is their introduction to Jira, and I am happiest to let them exploere to create their own habits.

Yes, on the board, done is the rightmost column.

Also, I've renamed my status to 'Archived' so that it is distinct from the 'status template'(?) 'Done'. That change was made after this problem became apparent and it has not affected the problem in any way that I can see.

Patty Land · Answer

Interesting; I would also expect in this case they would have automated setting the resolution, then. Can you explain how you're transitioning your issues to Done? Are you doing this from the issue detail screen, or from a kanban board? If the latter, is your Done status the right-most column?

If that's not it, I'm afraid I'm stumped on Cloud! (I'm on DC)

Sam Lander_96utza · Answer

Hi Patty

Unfortunately, (I am coming-back to Jira after two years away) the new Jira Cloud Templated Projects do not allow post-functions.

(?) I am burrowing about, but it lookls like all the template workflows are hidden, as are the templated statuses, screens etc etc.

In this kind of Project, the transitions have 'rules', and these allow field updates, but Resolution, Resolved etc are not in the list of allowed fields. It really is very simplified. But, surely a green box means 'Resolved' in some sense, at least?