Create issues and feilds from email

Karen

Hi,

I want to enter a field when I create an issue from e-mail.
What should I do?

Fabio Racobaldo _Catworkx_

Hi @Karen ,

welcome to the Atlassian community!

unfortunately, through mail handler you can create an issue containing just summary (email object) and description (email body). 

If you need to add some custom fields on creation extracted from your email, you should develop your own mail handler or using this app https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?tab=overview&hosting=cloud 

It has capability to add some custom fields on ticket creation from email : https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/73465948/Set+a+dynamic+custom+field+value

But if you need to add extra field at creation from email, that it is contained into the email itself, you can use JIRA Automation.

Hope this helps,

Fabio