How to report for Jira Service Desk cases that do not have Tempo hours

Curt Timmer

We currently use Jira Service Desk for our tech support department.  In some cases the support time is billable to the customer.   We use Tempo to track our billable and non-billable time so that we can link the hours to the customer's account.

We would like to have a report that will show all Jira Service Desk cases that do not have Tempo time recorded to them.  

Is this possible and if so, how?

Susanne Götz _Tempo_

Hi @Curt Timmer

As the Tempo Reports are logged time reports, it is not possible to create a report for issues that have not time logged on them

It is possible to view the issues that have no worklogs by creating a JIRA filter. 
To do this, you can use the jql 
project = YOUR_PROJECT AND timespent = 0

This should return all issues within your project that have not worklogs. 

Best regards,
Susanne Götz
Tempo team