Request Type translation in issue not working

Question

Hi

We have a Customer Portal designed in 3 different languages.

The translation of the  Request Type description is not working in the agent's ticket view.

For example, a customer opens a ticket in a German language profile with a description of the request type in German.

The Agent, with a German profile, sees only the English description of the Request Type.

What I have to change, that the Agent sees the description in the language of his profile?
Any ideas?

Thank you

Paul Wilkinson_0d29oq · Answer

I have exactly the same problem

Adrian Arm · Answer

Hi @Marie Dautun

Yes this is correct. My question was regarding: - on the list view: it is always displayed in English no matter the language is chosen in your profile settings.

Thank you

Marie Dautun · Answer

Hi @Adrian Arm

Just to make sure I understand your issue correctly. The description:

- on the list view: it is always displayed in English no matter the language chosen in your profile settings

- on the the request view: it is always displayed in the language chosen in your profile settings

Is this correct? Or it a different pattern you noticed?

Thank you!