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How can I get the email address out from this using automation?

JayJuan Jones

Hello, I have an automation rule set up to search the issue.description and find the email address and copy it to the correct fields. The format of the description has changed since I've initially implemented the automation and now I am having trouble pulling it out. Here is a snippet of what my description looks like:

* Chat started with*Modesto Valdez* * SYSTEM_MESSAGE Thank you for contacting myColorado Support\! We are placing you in the queue. To accommodate you as fast as possible, please ensure your app is up to date with the latest version. Please note that we are currently experiencing a high volume of chats, and we are working as quickly as possible. If you do not receive a reply within 2-3 minutes, please leave your name, myColorado username, and email or phone number to contact you. Thank you so much\! 9:36 AM * Craig 9:36 AM Hi Modesto * 9:36 AM How can I help out this morning? * Modesto Valdez Hello, my ID app is giving me a turquoise screen when I pull it up is there a reason why? 9:36 AM * Craig 9:37 AM So to clarify, is your Digital ID not displaying your ID when you tap on it - also is there any message on the turquoise screen that's dispaying? * 9:38 AM *displaying

* Modesto Valdez Not displaying yes. It’s not should a message no 9:38 AM * Showing* 9:38 AM * Craig 9:38 AM Let me take a look and see what might be occurring - did this just start recently? * Modesto Valdez Yes today 9:39 AM * Craig 9:39 AM And the phone you're using - is it an iPhone or Android and which model please? * Modesto Valdez An iPhone 13 9:39 AM * Craig 9:39 AM Perfect. So I can look into this further, please kindly provide the following information used when setting up the myColorado app initially: your phone number, email address and username * Modesto Valdez 7209659876 9:40 AM * [modestovaldez142@gmail.com|mailto:modestovaldez142@gmail.com] 9:40 AM * Mvaldez98 9:40 AM * Craig 9:42 AM Thanks\! Also, if you can confirm which app version you're using currently - our latest version is 6.0 - which you can see if you tap on the More (three lines) at the bottom right of the myColorado app > scroll all the way to the bottom of the screen and you'll see the app version *

as you can see, the email address is coming in right after that mailto:

any idea how I can tweak my automation to account for when the description is formatted like this?

Here's what I currently have:

automation rule.png