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Resolution field not available to update during transition.

Poorav Chaudhari

Hello,

I am trying to get my projects workflow in order and was trying to setup the resolution field. I have multiple things that seem off based on what I read elsewhere.

Firstly, when I try to "update an issue field" using the "Add rule to Done transition" I don't have the resolution field visible.

Then, I wanted to see if the Resolution field was hidden, but in order to do this I need to go to Fields section in the projects settings, I don't have this either.

What am I missing? I am the project lead so I should have all the rights to setup my project, no? Why is my left menu bar different than what is described by most people?

Hope you can help.

Thanks

Accepted answers

adrian.wood

Hi,

Projects in JIRA can be setup in two different ways. The first is company-managed (where fields, workflows and screens are shared between more than one Project) and team-managed (where fields and workflows are managed within each project. See here for more details.

The fields section is only available on the company-managed projects however looking at the screenshots it appears you are using team-managed projects.

I suspect you don't yet have a resolution field. If you go into Project Settings > Issue Types and then click on the Issue Type that you were expecting the resolution field to display do you see one?

If not you can create a new field (probably short text type) - you won't be able to call it "Resolution" as that's a reserved name but can call it something similar. Once added you should have the option to set the value of your new field in your automation.

All comments

adrian.wood

Hi,

The fields section is only available on the company-managed projects however looking at the screenshots it appears you are using team-managed projects.

I suspect you don't yet have a resolution field. If you go into Project Settings > Issue Types and then click on the Issue Type that you were expecting the resolution field to display do you see one?

Poorav Chaudhari

Hello Adrian,

Thank you for the very precise answer. That answers my question.

It's too bad I am stuck with this project now. If I understand correctly, I cannot change the project type without losing all my links, correct?

Thanks again.

Shane Owens_zo0pbb

I've been facing this same issue and I can't seem to find a solution. I have a simple workflow for tracking team tasks. This is a team-managed project and not a company-managed so I know I have different options for workflows, transitions, etc. When I try to run a created vs. resolved report it only shows created:

Created vs Resolved Issues Report - Jira.png

The reason for this, I believe, is because there is no resolution set when the status is moved to done:

Issue navigator - Jira.png

As others have stated "resolution" isn't an available field for the "task" or "sub-task" issue types under this project.

Issue types - Jira.png

I tried Adrian's suggestion and created a field named "resolved". Using a rule on the transition to "done" I set a value in this field but this had no impact on the reporting.

I guess my big question is if the field shows as a column in the project issues search why am I unable to update that field anywhere else in the project? Am I missing a critical step to make this happen or is it just not possible to mark tasks with a resolution in a team-managed project?

Shane Owens_zo0pbb

Well, there are times that I can be an idiot and walking away and coming back provides a solution. This is one of those times. All I needed to do was add an "edit issue" rule in automation to set the resolution field to done as below. Would be helpful if it showed up similar to company-managed projects, but at least this will work. Now just have to go edit all the old tickets.

automation Details - Jira.png

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