when resolution is unresolved . On JQL searching and exporting in file it is showing empty

Question

When Issue resolution is at Unresolved state and User tries to do advance search for the issues which resolution is Unresolved and he do the export for the Issue which resolution is unresolved . when he open the exported JQL file containing list of Issue which Resolution is Unresolved . for Resolution User is seeing blank in the export file instead of Unresolved .

Actually We want Resolution should be not seeing as blank for exported JQL search . How we can resolve this Issue

Fabio Racobaldo _Catworkx_ · Accepted Answer

Hi @shahjad ahemad ,

Resolution Uresolved means that resolution field is not populated. This should be the cause of blank values on the export file. You have no chance to change this behaviour.

Regards,

Fabio

Nic Brough -Adaptavist- · Accepted Answer

You don't want to "solve" this "problem"

Unresolved issues do not have a value for resolution.  That's the way the data works.  Jira displays unresolved when the resolution is empty, but that's a convenience for the humans, it's not the actual data.  When you export, you just get the data, there's no code to help you interpret it.

The way the data works is that any value in resolution means "resolved".  So your exports are accurate and correct.

You say "We want Resolution should be not seeing as blank for exported JQL search" -that would be wrong.  You absolutely want the resolution to be empty in your exported data, because that is accurate and tells you the same thing that the UI does.  Filling it in for unresolved issues would be, quite simply, wrong.  Your data would be lying to you.