Tempo Migration stuck

Grant Baxter_mtklut

Hoping someone can help, completed our Migration to the cloud this weekend to find that the Tempo plugin has died again!

Does anyone know how or what is going on with this plugin? This is going to be a problem come Monday when everyone can't use it.

 

Also is there any way to cancel a migration in progress that is stuck? I have at least 5 going from weeks ago.

Rob_Huntley_Tempo

@Grant Baxter sorry to hear the migration is causing you some grief.  If you haven't already, please take a look at this Tempo migration KB article.

 

https://www.tempo.io/server-migration-guide

https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-data-center-to-cloud-manual-migration-guide/troubleshooting-your-migration.html

If you need assistance after that, the Tempo support team link is there or you can click here and open a service request.  

 

https://tempo-io.atlassian.net/servicedesk/customer/portal/6

 

Rob