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I cant install Colors Card app

Shaban Shabani_7s98ip

Hi, I can't install a application from Jira Marketplace. The error that i get after trying to install it is:

'It might just be a hiccup. Try again in a bit.'. Also I have full permission to my account, this only happen with this application.

Name of application:

Color Cards for Jira

Thankyou.

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi @Shaban Shabani ,

welcome to the Atlassian community!

Error "We ran into a little trouble. It might just be a hiccup. Try again in a bit." could happen after a migration if the imported groups have not been granted access to any default groups for product access.

Please check if there's some product access issue throug Administration -> Site Settings -> Product Access. If a yellow banner appears as in the following screenshot

Screen Shot 2020-02-27 at 3.15.49 PM.png

please review groups do that administrators have the ability to install apps.

Hope this helps,

Fabio

Shaban Shabani_7s98ip

Screenshot 2022-02-26 154127.png

Hi, this is the page of the Access product, yet I haven't access on this one :-(

Antonio Gil Coto_a43ne6

Hi @Fabio Racobaldo _Catworkx_ you have written "

please review groups do that administrators have the ability to install apps."

which Configuration must have the user that is the site owner? I have this current configuration

Screenshot 2022-11-28 at 16.23.03.png

Fabio Racobaldo _Catworkx_

Hi @Antonio Gil Coto ,

you need to be site admin in order to install apps.

Fabio

Mike Alexander_vaslil

I have the same error when trying to install the app. I'm a site admin and have installed many apps in the past without issue, so I've no idea what's wrong.

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