How user request access work ?

Calderara Serge

Dear all,

I am really confuse on the way user get access to jira cloud site based on Site Settings configuration.

We have the configuration set as below :

Site Access-> Approve domain -> Approve the following domains
Site Access ->Access Request ->All new users on non-public domains can request access
Site Access -> User Invites ->Existing users can send invitations to anyone NOT CHECK

Q1 : Based on those settings it says in documentation that any users from the list of approve domains can join the site WITH or WITHOUT an approval.

What is the option in those setting which define that all user from approved domain will ONLY join WITH approval ( we do not want user do join without admin approval

Q2 : From the Access settings, I am confuse on the sens that from where user Request Access and how if they have no account in Jira ?

Thanks for clarification

 

Max Foerster - K15t

Hey @Calderara Serge ,

to answer your first question:

The goal behind approving domains is to reduce administrative tasks like approvals. So it's easy to get users into your organization and manage them. Approving a domain and then not wanting to let users join the organization will not work. What you can adjust is the automatic access to products so you only have users join your organization without them taking up licenses already.

But maybe deactivate the approved domain again, enter the domain in the access request settings instead and so people from your domain can request access and no one else. Then a site admin has to approve them.

Somehow you still have to guide them to the product so they can request access in the first place. 😃 Or work with invitations. Please also look at the descriptions on the right in the Site access settings. I think they do a good job explaining the settings.

To answer your second question, users somehow need to navigate to your site and then will have to either log into their Atlassian ID or create an Atlassian ID. In the next step, they will notice that they have no access and should be able to request access ("All new users on non-public domains can request access") or should automatically be added to the system when they belong to the approved domain. Did that help to answer your questions?

Best, Max