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How to attach document when resolving the issue

Anurag Vaishnav

Hi

We are setting up Jira Service Desk, but found there is no place to send attachment(s) when setting status to "Resolve Issue" as the POP-UP window doe not allow.

Is there another process or way to send attachment (document etc) to reporter/Cusotmer after resolution of request.

Anurag Jira Resolve.PNG

Accepted answers

KAGITHALA BABU ANVESH_z1zl10

Hello @Anurag Vaishnav ,

Please add the "Attachment" field on the Transition screen.

I just tried, the above.

Thanks,

Anvesh Kagithala

All comments

KAGITHALA BABU ANVESH_z1zl10

Hello @Anurag Vaishnav ,

Please add the "Attachment" field on the Transition screen.

I just tried, the above.

Thanks,

Anvesh Kagithala

Anurag Vaishnav

thanks Anvesh will try it

Anurag Vaishnav

Anvesh I am new to config Jira so bit confusing woudl you be able to send me the steps and the scree name (i see a number of resolve screens)

KAGITHALA BABU ANVESH_z1zl10

Okay,

1. Go to your project settings

2. go to workflows

click on the "pencil" icon on the required workflow.

Select the required Transition which is connected to "RESOLVED".

After that click on the "Screen"

Add the attachment field.

Publish the workflow.

Anurag Vaishnav

Thanks Anvesh approciate your time and effort in helping me. This is great.

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