What software did you use for your Online Help content?

Question

Hi,

I am a Technical Writer focusing on building our Online Help. I peaked and am interested in your well written Online Help, and was hoping to get insights on what tools we can use to improve our own Online Help.

Hoping to get your feedback.

Thank you and regards,

Jonn Christopher Nicolas · Answer

Thanks @Ollie Guan !

I've been reading up further about Confluence. Was wondering, are there guides on how to create a Help Center?

Shannon Meehan _K15t_ · Answer

Hi @Jonn Christopher Nicolas ,

Welcome to the Community! How is your team managing or publishing your online help at the moment?

My team at K15t has a number of tools and solutions in this area that might be able to help. Our Scroll apps for Confluence enable you to manage and organize your documentation – version it, translate it, manage variants – then publish it as a custom online help center / knowledge base or as offline PDF or Word documents to share with your customers.

Head to this page to see an overview of Scroll where you can also request a demo. We'd be happy to show you more of what it can do for you and your team.

Cheers,

Shannon (K15t)

Matt Reiner _K15t_ · Answer

Hi @Jonn Christopher Nicolas

There are a lot of great tools and techniques you can use in Confluence to create great documentation. There are also some apps that my team, and others, have created which will further enhance your help content creation and publishing.

You can check out my team's site Rock the Docs to read through a large collection of guides on this subject: https://www.k15t.com/rock-the-docs