Require email notification for all field details while creating a ticket

sushree sharmila mallick

Hi Team,

Observation:
When user create a snag/TestCase/Userstory[JIRA TICKECT] with all fields, it is not reflecting in "Activity" and "History". And also user is not receiving any email notification with all details of a ticket. I request you to look into this.

Trudy P Claspill

Hello @sushree sharmila mallick 

Welcome to the community.

This is a user community comprised of people who use Jira. You can get advice here from other Jira users and administrators.

If you want to get assistance directly from Atlassian you will need to open a support case via https://support.atlassian.com/contact/

When a new issue is created, the Activity/History section should get a new entry noting that the issue was created.

Are you not seeing that? Can you provide screen images that show the Activity/History and the absence of entry noting when the issue was created?

There are multiple things that could affect whether or not a user receives an email.

Is the user receiving any notifications at all from Jira?

In a user's Personal Settings they can opt to not receive emails for changes they make.

 

Additionally, for a Company Managed project there is a Notification Scheme that determines which activities will generate a notification and to whom they will be sent. To see how that is set you can go to Project Settings > Notifications. The scheme needs to include the Issue Created event, and the recipients are specified in the Notifications column.

Even with that notification set up, the notification that is sent may not include every field in it. If it doesn't include all the information you want, then you would need to set up an Automation rule for generating another notification, and there you could specify which fields to include.

There is also a Notification Helper available where you can check for a specific issue and event whether or not a specific user should've been notified.

If the user is receiving absolutely no notifications from Jira, and you have confirmed that events are occurring that should send the user notifications, and you have confirmed that the user's personal settings are not set to opt out of all notifications, then you would next need to contact Atlassian Support directly to see if the user's email address got blacklisted on the Atlassian side.