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Opening of Customer Tickets.

Admin ProjectDome

I need to know how many licenses I need for customers to open tickets in Jira.
I'm hiring Jira. I want to use it as a Service Desk tool too. I want to know if each customer who requests to open a ticket will need to give a license, or only my company needs the license to receive the open tickets.

Accepted answers

Alex Koxaras -Relational-

Hi @Admin ProjectDome and welcome!

You don't need license for your customers. You can have as many as you want. Only agents require license.

All comments

Édpo César_jh82dy

Hi, @Admin ProjectDome

Welcome to the community.

The customers don't need a license. Just the agentes from your project.

Alex Koxaras -Relational-

Hi @Admin ProjectDome and welcome!

You don't need license for your customers. You can have as many as you want. Only agents require license.

Admin ProjectDome

Agents, you say my support analysts, who will log into the platform and start taking calls?

Admin ProjectDome

Excellent.

Édpo César_jh82dy

Exactly, @Admin ProjectDome .

Alex Koxaras -Relational-

Anyone who will talk/chat/reply to your customers is considered to be an agent.

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