How to capture issue transition dates for iterative flows?

Question

We are implementing a flow where in the flow goes through iterations for a set number of statuses. For eg. consider the below statuses with in a flow.

Creation -> Review <-> Creation Edit -> Finalization

There could be multiple iterations between the Review and the Creation Edit statuses before the issue reaches the finalization status. I will get the date for the transition of the issue from Creation to Review the first time it happens. This date will get overridden as soon as the issue is moved from Creation Edit status to Review status. Similarly, the date captured during the first entry of the issue into the Creation Edit status will also get overridden once the ticket moves from Review to Creation Edit for the second iteration (if that happens).

Is there any way in which the overwriting/overriding of these dates can be prevented so that I can have access to the initial status entry dates as well as the dates from the iterative transitions?

unknown · Answer

Hi Sidhant,

One custom solution is to write a script to add the transition and time into a custom field and keep appending the details whenever there is a transition. If you have scriptrunner a groovy script can do this for you.

Thanks,

Aditya

Rahul_RVS · Answer

Hi @Sidhant Sharma

If you fine with a marketplace app, you can try out our add-on to get this data

Time in Status Reports

The Status Transition Dates report in the list below will help with the required data

The main features of the app are as below

* Multiple Time in Status Reports. Excel Export available for all status reports.* Time in Status
* Time with Assignee
* Time in Status with Assignee
* Time with Assignee per Status
* Status/Assignee Count
* Multiple Transition Reports
* Avg Time in status reports
* Status Transition Dates Report
* Time in Status Per Time Grain
* Time with Assignee Per Time Grain

* Status grouping
* Save your reports
* CSV Export
* Multiple chart types
* Dashboard Gadget

Disclaimer: I work for RVS, the vendor for this app, and I am one of the developers of the app.

Karolina Wons_SaaSJet · Answer

Hello @Sidhant Sharma

It's very easy to get such data with Time in Status for Jira Cloud. It generates 7 types of status reports including the Status Entrance Date report, which shows the date an issue has entered each of the statuses.

All you need is to choose date ranges and get status entrance dates on the grid.

This add-on is developed by my team and is free for using up to 10 users. So let me know if you have any questions.

Hope it helps.