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Two issues with same key

Brian Boarini

We had two issues on our JIRA board that had the same key (MKT-2436). When selecting one, it would display the other (the "original" worked without issue). I deleted the "original" and now the duplicate issue is sitting in the backlog and can't be moved, deleted, edited, etc.

When selecting it, a red error dialog appears "Error Issue does not exist" and the URL http://jira..../MKT-2436 says the issue does not exist.

Accepted answers

All comments

Nic Brough -Adaptavist-

Ohh, now that's an interesting break... First thing to try is a reindex. Force the issue first, in plain Jira, just edit something on the isuue. Second, try a background reindex, and if that does not help, a full reindex. If that all fails, we need to start looking at logs and even database hacking!

LucasA_ag1oiy

Hi Brian,

Usually, JIRA doesn't permit the usage of duplicate issue keys. Please raise a support ticket at https://support.atlassian.com.

Lucas Lima

Nic Brough -Adaptavist-

Yup, that's why I suggested re-indexing - the data is definitely broken, but he's getting symptoms that could be just a broken index. I'm pretty sure the first response from a support call will be "have you re-indexed".

Brian Boarini

Much appreciated - will follow up after re-indexing and reaching out to Atlassian Support.

Xavier_v2dw4s

Hi all

FYI

In a post function script, I use a cloneissue function to create a new issue. But in a script on workflow associated to the new issue, the getKey() property returns the same key than the parent.

In database, the issuenum is different, but I can't access to the real key of new issue.
Any idea ?

thanks in advance.

regards

Xavier_v2dw4s

Sorry, I use my script before the "creates script" step ...

Nic Brough -Adaptavist-

This has nothing to do with this 5 year old question. I'd suggest you ask a new one to get some visibility across the community.

However, at a glance, as you're running the code in a transition, getKey is going to return the key of the current issue, not the one you are trying to create (and you can't know the key of that until after it is created, after the end of the transition)

Xavier_v2dw4s

Hi Nic,

yes, I fact I know and correct my issue (not sure I can remove my post )

thanks to you

regards

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