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some stories disappear in active sprints on status change

Adel A_zmxh2x

Hi, in a running sprint, when changing the story's status from in progress' to 'awaiting acceptance', it suddenly disappears from the active sprint board. and its only visible in issues. Does anyone know why this happens, or what I can do to resolve the issue?

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Fernando Eugênio da Silva

Hey!

This could be because the filter configured for the board is not configured to handle this issue status or this status is not mapped to any column on your board.

Can you check these two details and return?

If it still doesn't work, please come back with screenshots of the board settings for us to evaluate.

Adel A_zmxh2x

Hi Fernando, how can I verify this? board settings?

Fernando Eugênio da Silva

Exactly!
Go to Board Settings;

On the general tab you will have the filter configured;
On the "Columns" tab you should see if the status is mapped to any column on the board.

Adel A_zmxh2x

on the columns, the status is mapped properly.

Screenshot 2022-02-17 140533.png in general tab, I'm not sure where to see the filter configured, however the ticket has a status of awaiting acceptance but the resolution is done!

Adel A_zmxh2x

on the columns, the status is mapped properly.

Screenshot 2022-02-17 140533.png

in general tab, I'm not sure where to see the filter configured, however the ticket has a status of awaiting acceptance but the resolution is done!

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