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Insight Licence for different department

John Matrix

Hi, we are a team of 5 IT Support Users using Jira Service Management as our standart ITSM Tool. We now want to implement Insight as a CMDB.

Now we had the idea that out purchasing team can also access the CMDB to see all purchased items and also edit it if needed. But they schould not get access to the ITSM projects, only to the CMDB. What licence would they need? Do they need the full JSM licence?

Thanks

Accepted answers

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Dave Bosman _Inetum_

Hi @John Matrix

To use insights you need a JSM license.

If you set up your projects permissions correctly they wont have access to the projects.

Regards

Dave

Fabian Lim

For cloud you need jsm premium license only for the agents that will be managing the jsm queues. Once you have the jsm license, anyone in the jira instance with jira sifwareccan be allowed to access insight configurations.

Cheers

John Matrix

so I could give them Jira Software licences and they could access insights? Can they just read or also edit?

Fabian Lim

Yes, they can do both.

Dirk Ronsmans

Beware tho on how they will be able to access those Insight objects. On cloud a JSM license is required to interact with the objects. Viewing them should be possible with just a JSW license.

source: https://www.atlassian.com/licensing/insight-jira-service-management#cloud

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