On our Jira Service Management portal site, an organization currently has access with three customer users. They can add issues and see their own and their organization's issues with status and comments.
Now, they've asked if two other people from this same organization can be granted read only access as well. They don't want those people to create issues, but they do want them to see the status of all of their organization's active issues, including comments.
Before we consider if we even want to divide customer users this way: is this technically possible? Any workaround if not?
