How can i create a custom field and associate it to priorities

vamshi kotwali

I have a requirement when Customer support team wants to use their own Priority (ex: Cs Priority) when opening a ticket now that. i have created a custom field Name 

    CS Priority

1. Highest
2. High
3. Medium
4. Low
5. Lowest 

and associated to the concerns screens and schemes Now they are displayed as  list with what i created but  i want them  look exactly the same  how priority looks like 

Highest  High  Medium  Low   Lowest

Pramodh M

@vamshi kotwali 

Create an Automation to automatically map the values for Priority

Trigger - Field value changed

Condition - If else condition to check the field value

Action - Edit CS Priority Field to Copy from the current issue to set the value from Priority Field

Let me know if you have any queries

Thanks,
Pramodh