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Jira automation with Zendesk count

Mathilde Courtat

Hi,

I would like to create an automation to get an email when the field "Zendesk count" reaches 50.
Can you help me ?

Thanks

Mathilde

Capture d’écran 2022-02-15 à 17.56.54.png

Accepted answers

Sachin Dhamale_o1c5zi

@Mathilde Courtat

Automation Rule will be Trigger > Condition > Action. See Bellow

Send Email.png

Accept the Answer if it helps

All comments

Trudy P Claspill

Is the value of the Zendesk Count field equal to or greater than 50 for JBR-104?

Bill Sheboy

Hi @Mathilde Courtat

In the rule image you posted, the Send Email action is outside of the branch...and so the email will always send regardless of the count. To make it conditional, move the Send Email action inside the branch and after the Condition test.

Kind regards,
Bill

Sachin Dhamale_o1c5zi

@Mathilde Courtat

Automation Rule will be Trigger > Condition > Action. See Bellow

Send Email.png

Accept the Answer if it helps

Mathilde Courtat

Hi Bill,

Would it work better that way?

I've tried it and didn't receive an email.

Thank you for your help,

Mathilde

Capture d’écran 2022-02-16 à 17.49.37.png

Bill Sheboy

Hi, Mathilde.

Your image does not match what I was describing. What I meant was based upon your initial rule image with the branch. Please note that I suggested moving the send email action into the branch nesting.

trigger: field value changes
branch: on current issue
- condition: value is greater than 50
- action: send email
...more steps if needed..

Of note:

You only need the branch on current issue if you plan to more steps in your rule later...otherwise it can be dropped as you have shown and @Sachin Dhamale described
If your rule without the branch is still not sending the email, something else is happening. Perhaps your field is not numeric type, and so the comparison against "50" is performing an alphanumeric comparison rather than a numeric one. You can fix that by converting and using an advanced comparison on {{issue.Zendesk Ticket Count.asNumber}}

And if that still doesn't work please let me know, as there may be another possibility: a calculated field from an addon.

Mathilde Courtat

Sorry for my late reply.

I've tried several ways, but this automation doesn't seem to work. I do not plan to have more steps in the rule.

I want to receive an email anytime an issue on Jira has the field, Zendesk count greater than 50.

Do you think it's possible ?

Thank you for your help

Capture d’écran 2022-03-01 à 15.35.43.png

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