Measure SLA less than 0 in all SLA status

Wanderson Cardoso de Lima

Hi everyone,

I need to measure all SLA less than 0, to calculate the SLA breached not only when it will be completed, but all status of SLA.
I tried javascript but doesn’t work. I tried like below:

<span>[jira.customfield_rst_break]</span>
<span>name</span> = <span>"RST Break"</span>
<span>data_type</span> = <span>"string"</span>
<span>dimension</span> = <span>true</span>
<span>javascript_code</span> = <span>'''
if (issue.fields.customfield_13227 < "0h 0m")
{
  issue.fields.customfield_rst_break = "YES";
}
else
{
issue.fields.customfield_rst_break = "NO";
}
'''</span>

Every time we had NO in this case.

Gerda Grantiņa _ eazyBI

Hi @Wanderson Cardoso de Lima
Do you have a Jira Service Management project?
In that case, you should be able to use the predefined “SLA state” dimension to filter out issues that are now breached, see more here.
And if you want to know which are still running, you can add the SLA state dimension to the report:

Kind regards,

Gerda // support@eazyBI.com