JSL code to create a filter showing tickets created between 8-20 days

jace.jones@envestnet.com

I track the tickets in my products by age of create date (created in the last 7 days, 8-20, and more than 21 days).

My filters never equal the total amount of all open tickets in the queue.  Should they since all the creation dates will fall within the time frames and resolution is unresolved?

Emre Toptancı [OBSS]

Hello jace.jones@envestnet.com

You can divide your ticket into JQL queries like below:

• project = ABC and created >= -7d
• project = ABC and created < -7d and created > -20d
• project = ABC and created < -20d

These three JQL queries should divide your issues into 3 groups as you mentioned. They should also cover all the issues in ABC project, leaving nothing out.

EmreT