Grant Access to Custom 3rd Party App

Question

Hi Everyone,

So far my search did not give me proper results.

My Use-Case

I've got Company-Software, that I want to create requests in our Jira Service Desk, based on automated QA results. I've got the REST API working.

There are 2 ways of authentication, Basic auth and Oauth, both do not fit my case.

The application should not run under any users Scope. I basically need something like a "project-wide" API Key, issued for a specific integration (in this case custom software)

Is there a way to do that, or do I need to create an "app user"?

Thanks in advance

Tim Bremkes · Answer

Hi, @Brant Schroeder

I thought about using Oauth.

But the application I am using is hosted in company network, behind a firewall. So a two-way communication, which is needed for Oauth, is not easily done.

Brant Schroeder · Answer

@Tim Bremkes I would suggest using Oauth as it is more secure and creating a middleware application, updating your custom application to connect to the REST API using Oauth or using something like Zappier to connect the two applications.  If your other application can generate an email you could always use that to generate an issue in your service desk.