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An existing custom field doesn't appear on the list of all fields, but appears in several field conf

Gregory Kremer_fb99cv

I've just discovered a very strange thing. Have a custom field "Due date" that appears in multiple field configurations and on multiple screens. However when I query for it in the "Custom fields" section, it doesn't appear there. Furthermore, all internal users can see it on all screens it exists at, while external users with limited access don't see it at all. Any help to solve this mystery would be greatly appreciated.

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Jack Brickey

So you created a custom field called due date in addition to the system default due date field?

Gregory Kremer_fb99cv

No. That must be the one. But why it doesn't show when external users view the screen? External users have limited access to our JIRA system - it's limited to a single project. All other system fields like "Assignee", "Reporter", Description" etc. are visible to them.

Jack Brickey

I'm not sure to be honest. If indeed you're saying that if user A & user B both look at issue ABC-1234 and one seize the day date and the other does not the net really makes no sense. I'm not exactly sure what you mean by external users. I assume that these user simply have a different permission?

Gregory Kremer_fb99cv

You described the issue correctly. And yes, external user has a single project access to our system. I've just opened a case with Atlassian. Want to see what they have to say about it. Thank you.

Gregory Kremer_fb99cv

Thank you all for your input. The Atlassian Help Desk just resolved this problem. Apparently users need to have permissions to "Schedule Issue" in Permission Scheme in order to see the "Due date" field. In my case they didn't have it. Assigning them this permission resolved the problem.

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