Is there a way to force/remind certain group to update the custom field?

Question

Hi all,

I have a custom field "Estimated Completion Date" and I’d like to find a way to only have engineers update the Estimated Completion Date or at least remind them that it needs to be updated. I tried to use Jira automation but it seems l cannot force certain group to update this field if the "Estimated Completion Date" is empty.

Can someone tell me how to do that? Thanks.

Sachin Dhamale_o1c5zi · Accepted Answer

@James Chen ,

You can do one thing - Create new transaction called as "Add Completion Date" and add transaction screen with "Estimated Completion Date" on it.

Allow only Engineers to perform this transaction and make this field mandatory. In this way this field is only added by Engineers.

You can add validator on all other transaction without entering value to that custom field user should not able to proceed with next status.

Let me know if you have any queries

Pls Accepts the answer if it helps

Thanks,
Sachin

Yanty Ghani [ServiceRocket] · Accepted Answer

Hi @James Chen ,

Perhaps you can add a workflow transition and add a condition that only people from Engineering group can perform the transition. Then, in the transition, add a transition screen that has "Estimated Completion Date" field. Make sure to add a validator so that "Estimated Completion Date" is required.

It's best to add this in a transition for Engineering group, such as when the issue goes to "In Progress" status.

Hope that helps.

Fazila Ashraf · Accepted Answer

Hi @James Chen

Keep the status name as "Awaiting estimation from engineer" or something that is meaningful and then create a new transition "Estimate completion date" to status "Estimated" (or again something meaningful) that is visible only to the responsible group and have the 'estimated completion date' in that screen (and the view screen) and no where else.

For reminders you can use automation to check the "awaiting estimation from engineer" tickets that do not have this value set and send emails to the group as reminders.