i cant UN-revoke a customer, how do i do it?

Question

a customer of mine can't access his jira account and gets the error message "Your access has been revoked" and to contact his administrator (me). I need the steps as an admin, to UN-revoke access of my customer so they can access the portal again. How do i do this?

Melo_45tw58 · Answer

Hi @Aaron Spero, were you able to "un-revoke" the user access?

Please let me know if you need further help.

Cheers,

Melo

Melo_45tw58 · Answer

Yes, that's what you need to check.

* Is his account active?(link provided earlier)
* Is he on your customer list at the selected JSM project?

Let me know if you need further information.

Cheers,

Melo

Aaron Spero · Answer

trying now however it looks like a link to license a user, rather than one of our customer or 'Reporter' accounts. the issue is we use jira as a help desk and someone lodging support tickets has been revoked. do those steps apply to my situation?