Approvals Field (system field) does not show in Agent View

Question

I have Approvals field (system field) added to my issue and request types and it appears under Context Fields in Agent View configuration setup. However, the field will not show up in the actual issue itself (in Agent View)

Once an issue is approved, I want to see who approved the issue on the right site of the agent view. I can see the list of 'Approvers', just no approval details.

Thanks in advance for the help

Dirk Ronsmans · Accepted Answer

Hi @Alvin

this is actually normal right now on the ‘no longer so new’ issue view. 
They are still working out the kinks and seeing the approvals is one of those.

you can still follow up in the history but not yet on the main issue view

There is an issue about this which you can vote on and follow:

https://jira.atlassian.com/browse/JSDCLOUD-9481

Mikael Sandberg · Accepted Answer

The Approvals field control this

And once someone approves (or denies) the approval will show up in the comment like this:

There is nothing that you can do to have it show up on the right-hand side unless you add a custom fields that shows who approved it.