How can I rank several custom issue types in my structure?

Question

Hi,

I am trying to rank my structure which contains 3 different custom issue types; Installations, Assemblies and Parts.

My goal is to create a tree-like structure that can visualize nested problems like shown below:

- Installations
  - Assemblies
    - Parts

I've been trying with sorting with rank but I get "Cannot remove issues from JQL query result" fault.

Is this even possible to to? And if so, what does it take to do so?

Thank you in advance,

/E

David Niro · Answer

Hello @Emil Langeland Larsen ,

Please mention me in the ticket.  I am interested to hear more about the challenge you encountered.

Best,
David

Emil Langeland Larsen · Answer

Hi David,

Thank you for the reply,

While your "Insert generator solution" worked somewhat okay with some adjustments, I ran into some other problems which in the end made me revert to an older strategy which uses Epics to seed my "Top level" issues.

After having spoken more with my colleagues, we believe that there might be a bug related to this issue and so a ticket will be created to investigate this further.

Thanks again for the help,

/E

David Niro · Answer

Hi @Emil Langeland Larsen ,

Thank you for the additional detail!

To avoid the duplicates we would need to refine the Insert Generator.  We will need to add the issues you always want to see at the top of your hierarchy (Installations) and issues that you would only want to see at the top of the hierarchy if they do not have a child link (Assemblies & Parts).

It's similar to the solution I posted here but will be done in the Insert Generator.

It would look something like this in your case:

issuetype = "Installations" OR ((issuetype = "Assemblies" OR issuetype = "Parts") AND (issueLinkType != your_parent_to_child_link_direction AND issueLinkType != EMPTY))

In this way you will be able to build the rest of your hierarchy as you describe above while avoiding the duplicates.

There may be some additional fine tuning depending on the link types you are using and if they are the same between Parts to Assemblies as they are from Assemblies to Installations.

Let me know if this helps!

Best,
David