User with just "Has access on site"

Yatish Madhav

Hi

I would like to know - if I add a user on Jira, with just a "Has access on site" option set and no other Product access, what is the difference between that user and a portal customer user?

I am trying to identify the cases we would create users like this ... I know it does not add to the license costing but also I am thinking we add all staff like this and add license later. 

Thank you

Yatish

Jack Brickey

One key difference is that HAOS user will have an Atlassian account on id.atlassian.com whereas a portal only will not. This documentation provides more details- manage-jira-service-desk-customer-accounts