Unable to browse users in Service Desk Portal

Vasilis Iakovidis

Dear Support

Some users aren't able to raise requests on behalf of other users through the Portal
When typing a name in the field there are no matches available. Can you please assist with steps to take and try possible solutions?

These are the steps I took so far:
Jira\System\Global Permissions\Grant Permission: Browse users and groups

I have even given global permissions to the "Public" group but the issue still remains for the specific users.

Please see screenshots below.

Utkarsh Agarwal

Hi @Vasilis Iakovidis ,

Welcome to the community!

Change the customer permission for the service management portal project as below:

Refer more here: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ 

Kind Regards
Utkarsh