I'm trialling Jira Service Management for our business and am struggling to find a way to quickly view all issues (open or closed) for an organization, without having to type a query every time. We have approx. 800 organizations, so filters per organization wouldn't work for us either.
In our use case, we would nearly always be opening issues on behalf of an organization, so the reporter is one of our staff, and the organizations field has the organization set.
However, when I use the customers tab, and in the Open Requests and Closed Requests column, the 'View open' and 'View closed' perform a search where the reporter belongs to the organization. Is there any way to modify this 'View open' and 'View closed' search to instead look for tasks based on the organization field, rather than 'Reported by'? Trying to make this as user-friendly as possible for our non-technical support staff who would be using this.
