Error Editing Issues from a Dashboard

Question

In our JIRA Cloud platform, when we edit an issue from a dashboard, we get an error. How can I contact the JIRA Cloud support to get this issue resolved?

Error instantiating webwork.multipart.parser.class: com.atlassian.jira.web.JiraMultipartRequestWrapper(original message: null)
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Jonathan Smith · Answer

This is happening to my environment in 7.3.4 but not in our UAT 7.7.0. Will be interesting to see if my issues is resolved when I upgrade in a week.

Sys admin said permissions were fine in our instance.

Rebecca Puypalat · Answer

Hello, it has been a while that you faced your issue, but we have found a solution for our case : https://confluence.atlassian.com/jirakb/error-instantiating-webwork-multipart-parser-class-com-atlassian-jira-web-jiramultipartrequestwrapper-when-creating-an-issue-216434167.html

If it could help.

BR

Rebecca

Henning Tietgens · Answer

Seems to be a verified bug: https://jira.atlassian.com/browse/JRA-60321