Utilizing Organizations in Jira Ticketing Service

Richard Hubbard_7fy5ey

I have created an organization and added the "customers". the goal is to be able to have all members of the organization be able to view the tickets that were entered by any of the members of the organization. My question is how do they utilize the Organization that was created? Do they enter it when they create the ticket and if so, do they add it to the Request Participants field or ???

Steven Schouppe_si6lri

Hi @Richard Hubbard 

This may help: https://community.atlassian.com/t5/Jira-questions/JIRA-Service-Desk-Issue-being-auto-shared-with-organization/qaq-p/160204

When users (added to an Organization), create an issue in the customer portal, they should see a drop-down that says something like "Shared with my organization" (which is the default value).  If they leave the default value, their issues will then be visible to other users in that same Organization.