Ho can we add Service Level Agreement(SLAs) in Jira service desk to keep a track of when the request was submitted till the time it was resolved.
Hi @Ruchi_Uppal - This is in project settings under the heading SLA. Here's more info:
https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/
@Ruchi_Uppal ,
Perhaps you can have a look at the free Atlasssian course on SLAs in JSM
Cheers
Ajay
Hi, @Ruchi_Uppal
Have you already solved this issue? If you are still looking for the solution, I can advise you to try this SLA Time and Report for Jira add-on. Here you can set up SLA just in a few clicks and it will definitely help you to keep track of when the request has been submitted till the time it has been resolved.
Just define the necessary Start, Pause, Stop conditions, time goals, automated actions (if needed) to get the data you need.
Hope It helps.
By the way, this add-on is created by my SaaSJet team, so if you have any questions, I’m glad to help.
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